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Welcome to the Customer Service Page

The Office of the Refugee Applications Commissioner places a high emphasis on providing a professional, efficient and high quality service to all its customers, and our Customer Charter outlines the standards of service that our customers can expect.
A copy of the Customer Charter and the Customer Service Action Plan can be viewed by accessing the Information link below or to the left hand side of this page.

The Customer Service Centre opening hours are

Monday to Thursday: 9.15 am - 17.30 pm.<br>
Friday: 9.15 am - 17.15 pm

And may be contacted as follows

Telephone enquiries: 00 353 1 602 8008

Email enquiries: oracmail@orac.ie or via the Enquiry Form on the Contact Us page

For Customer Service Information, Please click here

If you would like to Contact Us, please click here

To leave Website Feedback, Please click here


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